Shipping policy

EMILY RUTH PRITCHARD
Thank you for shopping with EMILY RUTH PRITCHARD. We offer a wide selection of premium luggage, travel suitcases, daily handbags and functional bag accessories designed for travel, commuting and daily storage use. We adhere to strict order processing standards and comprehensive pre-shipment inspections, striving to deliver every luggage product accurately, securely packaged and in impeccable condition within a reasonable logistics period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts detailed quality inspections on each luggage item, checking fabric durability, stitching workmanship, zippers, hardware parts and overall structure. Every qualified product is packaged with shockproof and pressure-resistant materials to avoid abrasion or damage during long-distance transportation.
During large promotional activities, seasonal sales peaks and holiday shopping surges, increased order volume may lead to extended processing cycles. We will send formal email notifications to all customers promptly once significant order delays occur, keeping buyers informed of the latest order status in real time.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order are calculated automatically according to the package size, weight and delivery destination, and will be clearly displayed on the checkout page before payment confirmation to ensure full pricing transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are non-binding estimated values and do not represent guaranteed delivery dates. Actual delivery progress may be affected by third-party carrier operational delays, customs clearance review processes, severe weather changes, regional logistical restrictions and statutory public holidays beyond our control.

3. Shipment Confirmation and Order Tracking

After your luggage order completes all inspection and packaging procedures and is officially dispatched from our warehouse, you will receive an automatic shipment confirmation email containing exclusive tracking numbers and official carrier inquiry information.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by routine data synchronization of logistics platforms, and real-time parcel transit information will be fully updated and accessible once the synchronization is completed.

4. Incorrect Address Disclaimer

Customers are required to carefully verify and confirm the accuracy and completeness of their shipping address, postal code and recipient contact details during checkout to prevent delivery errors, non-delivery or parcel returns.
EMILY RUTH PRITCHARD assumes no liability for misdelivered, undeliverable or returned parcels caused by incorrect, incomplete or invalid address information provided by customers. If a package is returned to our warehouse due to address-related issues, additional reshipping fees will be charged for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please contact our customer support team with your valid order number within 7 days of the expected delivery date. We will initiate an official logistics investigation with the carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage and bag products arrive with structural deformation, surface scratches, broken accessories or torn packaging upon delivery, please reach out to our support team within 48 hours after receiving the package. You need to provide clear original photos of both the damaged products and complete outer packaging for official verification. Our professional after-sales team will assess the case thoroughly and provide targeted solutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use and travel scenarios. Customers shall use, clean and store products strictly in accordance with the professional care instructions attached to each item. Proper daily maintenance can effectively extend the service life and maintain the appearance of luggage products.
EMILY RUTH PRITCHARD is not responsible for product damage, deformation, accessory loss or functional failures caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage goods.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may levy import duties, clearance taxes and other import-related administrative fees in accordance with local trade policies. All such additional customs charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries regarding this Shipping Policy, order processing status or logistics tracking issues, please feel free to contact us:
Company Name: EMILY RUTH PRITCHARD
Phone number: +1 775-889-2436
Email: support@vmvleather.shop
Physical address: 401 S Burkett Dr, Panama City, FL 32404, United States